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Did you clearly state your issue?

If the explanation is not very clear, it may take us longer to comprehend your issue. Please tell us what steps you have already taken.

When did this issue occur?

It is extremely helpful for us, if you provide us with a timeline as to when your issue occurred. Please include the date and time of the event.

Do you have relevant links/screenshots?

We LOVE helpful screenshots that can help with answering your ticket. Please send us any link which is related to the problem.

Have you already submitted a ticket?

Every time you submit a ticket, it goes to our ticket queue (moves down the list). We ask that you only submit tickets regarding new issues.

Is your ticket about more than one issue?

If you want a faster response, please submit a new ticket for every new issues. You are free to refer to any previous ticket.